Shipping & Returns

 WHAT ARE MY SHIPPING OPTIONS?

 

Country Method Carrier Cost
United States Local Delivery (1-3 Business Day ) UPS

Free 

Includes all duties & taxes

Europe  Express Worldwide    (2-5 Business Day Delivery) DHL

£15.00 flat fee on all orders  

Includes all duties & taxes

Canada Express Worldwide    (2-5 Business Day Delivery) DHL £40.00 *Does not include any duties & taxes (responsibility of the receiver).  

Russia

Local Delivery (1-3 Business Day ) PEK

Free 

Includes all duties & taxes

Turkey

Local Delivery (1-3 Business Day) Aras

Free 

Includes all duties & taxes

UK

Local Delivery (1-3 Business Day) DHL

Free

Includes all duties & taxes

International
(all other countries)

Express Worldwide      (2-5 Business Day Delivery) DHL £50.00 *Does not include any duties & taxes (responsibility of the receiver).    

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Typically orders are picked and sent within 2 working days from receipt of your order. Please see the table above for DHL delivery days.

 

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online. 

 

RETURNS

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return an item¬†simply¬†send us an¬†e‚ÄĎmail us info@shotof.co.uk including your order no.¬†
Our return team will contact you in 2 business days.


REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-14 days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shotof.co.uk.

SALE ITEMS
Sale items can also be returned & refunded.


RETURNS SHIPPING 

We offer free return shipping worldwide.
Our return team will contact you in 2 business days after your email 

 

NEED MORE HELP ?

Please contact us  info@shotof.co.uk